RETURN POLICY

Due to the fact that our products often include customizations, product returns will not be accepted. If you receive a product that has a manufacturing defect please contact us for a replacement. Defects caused by carriers or misuse will not be eligible for a replacement and must be taken up with the carrier, unless due to a direct result from packaging failure. If you receive a product that has a manufacturing defect, that results in the product not being functional, you are entitled to a full refund or replacement. Replacement orders are processed as quickly as possible and are moved to the front of the build line. If you have any questions or concerns, please contact us at mutantmetals@gmail.com.

Describe the return policy for your store, how to return items, and contact info.

TERMS OF SERVICE/ CANCELLATION

Order cancelations will be accepted up 3 days from date of purchase. (Mon-Sun) Due to the nature of custom products and their material, order cancellations will not be accepted past 3 days from the order date.

Lead times on all products are currently 12 weeks. Lead times are just estimates and are subject to change.

Orders are shipped within 3 business days after the item has been finished. All items are made to order to allow various customizations; no items are stocked at this time. Due to the custom nature of our products and the current supply chain, lead times can vary. Lead times extending past 4 weeks of the longer estimated lead time are eligible to be canceled and a full refund/credit issued.

Items are shipped via the shipping option chosen at checkout. If for some reason that shipping option isn’t available, we will default to the next available shipping option and contact the customer via email.

If you have any questions or concerns need a refund processes, or want to make a return, please contact us at mutantmetals@gmail.com.

Describe the Terms of Service customers of your store are subject to.

PRIVACY POLICY

Mutant Metals LLC is committed to your privacy and will not share your data with anyone, unless permission is obtained by the customer to do so.